The TC-HIVAA is in the process of transitioning to a new third-party health insurance assistance provider. More details will be shared as they become available.

Health Insurance Assistance Letter to Clients – English

Health Insurance Assistance Letter to Clients – Español

Changes to Ryan White Health Insurance Assistance.

Preguntas frecuentes: Cambios en la asistencia del seguro médico Ryan White

Question: What do I need to do since insurance providers are changing?

Pregunta: ¿Qué debo hacer ya que las aseguradoras están cambiando?

Response: You need to complete the following steps:

1. Ensure your eligibility is current.
2. Report any changes to your address, phone number, or insurance provider to AOC.
3. Submit any co-pays to AOC.

Respuesta: Debe completar los siguientes pasos:

1.  Asegúrese de que su elegibilidad esté actualizada.
2. Informe cualquier cambio de dirección, número de teléfono o aseguradora a la AOC.
3. Envíe los copagos a la AOC.

Question: When will we know who the new insurance provider will be?

Pregunta: ¿Cuándo sabremos quién será la nueva aseguradora?

Response: The new insurance provider will be announced in May, once the contract is officially executed during Commissioners Court.

Respuesta: La nueva aseguradora se anunciará en mayo, una vez que el contrato se firme oficialmente durante el Tribunal de Comisionados.

Having trouble with health insurance assistance? Not sure where to start? Please fill out the form below to contact the TC-HIVAA and the TC-HIVAA will get back to you shortly.